Delivery

DELIVERY

NEW ZEALAND DELIVERIES

 
Free NZ Standard Delivey - (up to 2 working days)
Applies to all orders over NZ$150 depending on the weight and volume of your order and your delivery address, we will select an appropriate carrier to delivery to despatch your order for free. Please allow up to 2 working days transit time from when the order leaves our warehouse. 
The delivery cost will be confirmed before the payment process is complete.
 
NZ Standard Delivery - (up to 2 working days) - Applies to all orders under NZ$150
Ideal for home delivery of non-urgent orders to minimize carriage costs. Up to 2 working days transit times should be allowed from when the order leaves our warehouse. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 6 working days should you need to contact our Customer Service for tracking purposes. 
The delivery cost will be confirmed before the payment process is complete.
 
Need it faster?
 
NZ Post Urgent and Overnight Delivery - (1 working day)
NZ Post Urgent and Overnight Delivery is 1 working day from when the order leaves our warehouse. Depending on the weight and volume of your order, we will use an appropriate carrier to despatch your order. You need to place your order before 8pm for same day despatch, (NZ Mainland only) this option may also result in your package being left in a safe location. Please allow four days should you need to contact our Customer Service team for tracking information.
The delivery cost will be confirmed before the payment process is complete.
 
Click and Collect
The click and collect feature lets you purchase online and come into the store to collect your items.
This method allows us to ensure you have the correct product for your needs and also allows our staff to check the correct size has been chosen.

 

PLEASE NOTE IF YOUR ORDER EXCEEDS NZ$350 IN VALUE OUR COURIER WILL REQUIRE A SIGNATURE.

 
*We do not offer guaranteed delivery on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day and New Years Day.
  
ADDITIONAL INFORMATION
 
Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready:
 
Despatching of Orders
 
- Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:
 
· Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website
 
· Credit Card Checks - Sometimes we may need to make additional checks on your credit card which could delay your order.
  
· Items on Available Within - Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days":
 
Items on Immediate Despatch - Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above, then please contact our Customer Service Department who will be happy to assist.
 
Non-Shipable Addresses - For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver at that address.
 
Leave Safe Delivery
At the checkout stage of the order process you will be offered the Leave Safe delivery option. If for any reason you may be out when your delivery arrives then you can leave a special instruction using options from the drop down list such as leave with neighbour or leave securely at the back of the house. Remember deliveries are less safe in this way, they are your responsibility and neither this store nor our carrier can be held liable if the item is stolen.
  
PO Boxes - Please note that we do not ship to PO Box Addresses or freight forwarding addresses.
 
Undelivered Items
We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us within 30 days of dispatch. If you do not contact us within this timeframe we will be unable to investigate further and no refund or replacement will be offered.
 
We hope that you enjoy your purchase from The Frontrunner Colombo Mall.