How to request an online order return

This can only be completed within 30-days of purchase. Full-price items can be returned for a full refund, or exchanged. Sale items can be exchanged or returned for store-credit. Please see our Returns Policy if you required clarification.

Requesting a return for an online order is done through your account. 

Follow these instructions if you need a reminder!

Step 1: Navigate to your customer account

Step 2: Log in using the same email you ordered with. 

You will then be sent a one time code to log in.

Step 3: Click on the order you would like to return

Step 4: Create a return request

Step 5: Follow the prompts to finalise the request

Once we confirm your request, you will receive an email outlining your next steps.

Any issues, just send us an email at customerservice@frontrunnercolombo.co.nz