icon-account icon-glass
Free shipping on all orders over $100 | Free returns | All sizes are in US sizes | Now accepting LAYBUY

Returns


RETURNS

FRONTUNNER COLOMBO MALL RETURNS AND EXCHANGE POLICY

 

At Frontrunner Colombo Mall we stand buy our product quality and customer service.
 
We are happy to exhange wrong sizes or product swap but for any unwanted purchases we are happy to issue a Frontrunner Colombo Mall in-store credit or online credit.
This must be done within 30 days of purchase.
 
Any in-store technical running shoe purchase that the customer has been put through the Frontrunner F.A.S.T Fitting process by a staff member comes with a 30 day fit gurantee.

 

 ONLINE PURCHASES

Return the item to the Frontrunner Colombo Mall Store:

  • The item must be in its original unused condition, complete with its original packaging, instruction manuals etc
  • Please take your packing slip with you as it will serve as proof of purchase
  • If the item is faulty, it may be sent to a supplier for assessment before a refund or exchange is offered,this process can take up to 14 working days and will be accessed by that brands expert in that field.
  • All returns for size or product exchange have to be done within 30 days of purchase.
  • Frontrunner Colombo does not offer full refunds for any unwanted or change of mind purchases.

 

Return the item via post to the Frontrunner Colombo Mall Store:

  • If the purchase is a size swap or product exchange you post the item back to us at your cost but Frontrunner Colombo will pay for the return postage cost in this case.
  • If you have been sent the incorrect product or size incrrect to your purchase form then we will carry the cost of the package being returned to us and the return cost.
  • All returns for size or product exchange have to be done within 30 days of purchase.
  • Frontrunner Colombo does not offer full refunds for any unwanted or change of mind purchases.

 

 IN-STORE PURCHASES

Return the item to the Frontrunner Colombo Mall Store:

  • The item must be in original unused condition, complete with its original packaging, instruction manuals etc
  • Please take your receipt or bank statement with you as it will serve as proof of purchase
  • If the item is faulty, it may be sent to a supplier for assessment before a refund or exchange is offered,this process can take up to 14 working days and will be accessed by that brands expert in that field.
  • All returns for size or product exchange have to be done within 30 days of purchase.
  • Frontrunner Colombo does not offer full refunds for any unwanted or change of mind purchases.

 

EXCEPTIONS

  •  Vouchers
  • Swimwear
  • Compression garments